Refund and Returns Policy

return it within 30 days of delivery — no questions asked. Please review the policy below for full details.

For any questions, contact us at:
📧 support@monteraco.shop

1. 30-Day Returns Eligibility (No Questions Asked)

We accept returns under the following conditions:

  • Return requests must be made within 30 days of delivery
  • The item must be unused, unworn, and in its original packaging
  • Proof of purchase (order number or receipt) is required

If these conditions are met, your return will be accepted — no explanation required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Personalized or custom-made products
  • Items damaged due to misuse, normal wear and tear, or improper handling

3. How to Request a Return

To initiate a return, please email support@monteraco.shop with:

  • Your order number
  • A brief confirmation that you’d like to return the item
  • Photos (only required if the item is damaged or defective)

Our support team will respond with return instructions.

⚠️ Please do not send items back without prior approval, as unapproved returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return shipments

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

  • The product
  • The packaging
  • The shipping label (if visible)

Once verified, we will arrange a replacement or full refund at no additional cost.

6. Refunds

  • Once your return is received and inspected, we’ll notify you of the approval status
  • Approved refunds will be issued to the original payment method
  • Refund processing time: 5–10 business days, depending on your bank or payment provider

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. If the issue continues, email us at support@monteraco.shop

8. Exchanges

We do not offer direct exchanges.
To replace an item, please return the original item (if eligible) and place a new order.

9. Order Cancellations

  • Orders may be canceled only before they are processed or shipped
  • Once an order has been dispatched, it cannot be canceled

10. International Orders

International customers are responsible for:

  • Any customs duties or taxes
  • Return shipping costs

Delivery times may vary due to customs processing.

11. Policy Updates

Montera & Co. reserves the right to update this Refund & Returns Policy at any time.
Changes will be posted on this page with an updated revision date.

12. Contact Us

For any questions regarding returns or refunds, please contact:
📧 support@monteraco.shop