Refund and Returns Policy
At Montera & Co., we want you to be satisfied with your purchase. If something isn’t right, we’re here to help. Please read our Refund & Returns Policy carefully to understand how returns and refunds are handled.
For any questions, contact us at:
📧 support@monteraco.shop
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging
- The return request must be made within 14 days of delivery
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Personalized or custom-made products
- Items damaged due to misuse, wear and tear, or improper handling
3. How to Request a Return
To initiate a return, please email us at support@monteraco.shop with:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
Our support team will review your request and provide return instructions if approved.
⚠️ Do not send items back without prior approval, as unapproved returns may not be processed.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:
- The product
- The packaging
- The shipping label (if visible)
We will arrange a replacement or refund at no additional cost once the issue is verified.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method
- Refund processing time: 5–10 business days (depending on your bank or payment provider)
7. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue persists, contact us at support@monteraco.shop
8. Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original item (if eligible) and place a new order.
9. Order Cancellations
Orders can be canceled only before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled.
10. International Orders
International customers are responsible for:
- Customs duties or taxes (if applicable)
- Return shipping costs
Delivery times may vary depending on location and customs processing.
11. Policy Updates
Montera & Co. reserves the right to update this Refund & Returns Policy at any time.
Changes will be posted on this page with an updated revision date.
12. Contact Us
For any questions regarding returns or refunds, please contact: